Returns + Exchanges

Last Updated: June 2026

At Kselect.co.nz, we want you to be completely satisfied with your purchase. Our Returns and Exchanges Policy is designed to be fair and transparent, complying with the New Zealand Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986.

Please read the following guidelines carefully to understand our procedures for returns and exchanges.

1. Eligibility for Returns & Exchanges

A. Change of Mind (Voluntary Returns)

If you change your mind, or wish to exchange an item for a different size or color, you must notify us of your intent within 7 days of receiving the product.

• Condition: Items must be completely unopened, unused, and in their original packaging. If the packaging has been opened, broken, or damaged in a way that diminishes the commercial value of the product, a return or exchange will not be accepted.
• Return Shipping: For change-of-mind returns or exchanges, the customer is responsible for all return shipping costs.

B. Incorrect Goods or Items Not Matching Description

If the product delivered to you is incorrect (wrong item sent) or does not match the description/advertisement on our website:

• Please notify us within 3 days of receiving the product, or within 15 days from the date you first discovered the discrepancy.
• In these cases, Kselect will cover the return shipping costs, and you will be eligible for a full refund, store credit, or a replacement product.

2. When Returns and Exchanges Are NOT Accepted

We cannot accept returns, exchanges, or refunds under the following circumstances:

• Customer Damage: The product is lost, damaged, or destroyed due to the customer’s responsibility (excluding cases where packaging was opened carefully solely to inspect the item).
• Opened/Damaged Packaging: The product packaging has been opened, unsealed, or damaged, resulting in a loss of the product’s resaleable value.
• Product Usage: The value of the product has significantly decreased due to the customer’s use, partial consumption, or wearing of the item.
• Time Elapsed: The value of the product has significantly diminished over time to the point where it can no longer be resold.
• Reproducible Items: The packaging of reproducible items (such as sealed media, software, or specific sealed cosmetics/hygiene products) has been opened or damaged.

3. Faulty Goods & New Zealand Consumer Guarantees Act (CGA)

Nothing in this policy is intended to limit or replace your statutory rights under the New Zealand Consumer Guarantees Act 1993.

If a product you received has a manufacturing fault, is damaged upon arrival, or is not fit for its intended purpose, you are entitled to a remedy. Depending on whether the fault is minor or major, we will provide a repair, replacement, or full refund in accordance with New Zealand law. Please contact us immediately with proof of purchase and photographic evidence of the fault.

4. Return & Exchange Procedure

To initiate a return, exchange, or an After-Sales (A/S) repair request, please follow these steps:

1. Submit a Request: Contact us directly through our [Contact Us] page or email us at info@kselect.co.nz with your order number, details of the item, and the reason for the return/exchange.
2. Review: Our customer service team will review your request and provide you with the return shipping address and instructions.
3. Return Delivery: When shipping the item back to us, we highly recommend using a trackable courier service. Kselect is not responsible for return parcels lost in transit.
4. Processing: Once we receive and inspect the returned item to ensure it meets our eligibility criteria, we will process your refund, exchange, or store credit within 5–7 working days.

For any further questions regarding our policy, please reach out to our team via the Contact Us section.